Client Testimonials
Client Satisfaction Survey Responses
"Personally I have found everyone to be very knowledgeable, courteous and extremely helpful. Their response time is more than adequate."
"When Stephen Phillips heard of our challenge (difficulty in billing because of networking/Internet services), his response was prompt and with urgency. His action was exemplary of excellent customer service. Craig, the network expert, was very professional with us. He showed his knowledge in this arena and it was refreshing that he explained things clearly and did not talk over us. We are currently billing, and we do appreciate your assistance. Thank you."
"I am honored to say that any problem that I have had has been handled in such a manner that almost no valuable patient or company time was lost or wasted. I look forward to working with CyberLinkASP in the future."
"The guy helped me out after business hours from his computer at home and by cell phone. Above and beyond in my opinion."
"Our experience with Cyberlink has been very positive and beneficial for our company."
"In a time where Customer Service is just OK at best in most things that I use regularly, it is a real breath of fresh air to have you supporting our company!"
"Thanks for all your help and your quick response time to solve the problems that occur. You guys are GOOD and you really know your stuff. Thanks again."
"I was frankly a bit concerned when they told me that we were moving to an ASP. I had heard horror stories. But my experience with Cyberlink has been completely positive...I’ve been very impressed. And they are friendly and gracious as well. I would probably have to single out Michael Sikorsky for special praise. He’s been great."
"Tom and James have been the techs that I have worked with lately and they were very helpful with getting the situation resolved ASAP."
Letters of Appreciation
Financial Services Firm in Denver, Colorado
We are a small company that is constantly growing and evolving, but Cyberlink has consistently worked with us to stay on top of our needs. Their staff really ‘gets’ security and is sincerely concerned about the safety of our data. From the owners through to front-line staff, everyone is eager to help and willing to put in whatever time is necessary to meet our needs. In my book, these are qualities that make Cyberlink a partner and not just another vendor.
Rick, COO
A-MED Home Health
It's not often that I write letters of recommendation about companies that we pay to provide service to us. But in the case of Stephen Phillips and his people at Cyberlink I will gladly make an exception. Cyberlink first started out providing ASP service to our companies which are scattered out in 10 locations across Texas. Initially, we used them to support our billing system. We were skeptical at first of entrusting a third party to something as important as maintaining our revenue source. Concerns soon dissipated as we realized the benefit to our companies Cyberlink provided.
During the past year, Cyberlink has taken over the management of our entire Information System. We made this decision after experiencing the high quality of service provided by the Cyberlink team of IS professionals. All repairs, service, upgrades, backups, relocations and licensure is managed by Cyberlink. I can honestly say that our IS system (over 100 users) is more stable than its ever been and our employees are extremely happy with the professionalism and courtesy of the Cyberlink technicians.
From my perspective as CFO, I see that the company has benefited in many ways from our relationship with Cyberlink: the elimination of an entire IS Department, assurance that all data is backed up daily and safely stored, all users are using licensed and legal software, problem resolution is fast and completed courteously. Perhaps more importantly, I have access to licensed and certified computer professionals that I probably would not be able to afford if I were to attempt to hire them. This is reassuring in this era of constant and fast changing technology.
The bottom line is Cyberlink is everything its promotional brochures says it is, far exceeding our expectations.
Kirby Bubenik, CFO
Dallas Data Processing Services
As one of a few software providers in upstream oil and gas accounting offering outsourced staff and services, in September of 2000 Dallas Data Processing Services, Inc. saw an Internet delivery platform as mandatory and urgent. Working with the experienced technical and business consultants at Cyberlink, we charted a rapid course towards an ASP business model. The Cyberlink team provided the hardware, software and configuration expertise we needed to quickly (a matter of days) prove viability of the plan. Cyberlink work closely with us to insure performance and security were not issues. Their insights helped Dallas Data identify changes to the business model and software management processes to optimize benefits from the change.
Within a month of our initial conversations with Cyberlink, Dallas Data transitioned a "legacy" customer to our new CyberlinkASP environment. Dallas Data quickly implemented software and business process enhancements identified during planning and initial testing. With improvements in place, other legacy customers transitioned to the ASP environment. If we had attempted to do this all in house, we estimate that the initial cash outlay for hardware, software and consulting services would have raised the risk of project failure significantly, we may never have achieved the levels of environment stability/reliability of Cyberlink and the time to break even on the investment would have more than tripled.
Our customers now receive the latest features and program updates at the moment the development and testing cycle completes. Troubleshooting issues by shadowing customers as they talked with us greatly improves our ability to accurately diagnose and fix software and training issues. Over our first year, support costs dropped by an amount roughly equal to 30% of our top customer service technician's time. Customer satisfaction improved and so did our product.
The CyberlinkASP environment allowed us to more closely integrate our staff and services with our customers. Several legacy customers bought more of our services as they experienced the better integration. One customer commented, "On the Internet, it is like Dallas Data is on my staff and just down the hall from me."
This reality has played a part in improving our sales results. We are able to quickly install the Citrix ICA client and demonstrate our software within minutes during the sales presentation at the buyers site. Bringing our software up almost instantly has a huge impact. Buyers immediately perceive our superior technical capabilities and the value to their operations. The shadowing feature illustrates how they will have full and immediate access to support expertise that they could never have with other solutions.
Looking back from the perspective of my professional experience of implementing systems for over fifteen years with Accenture and A.T. Kearney/EDS, this project ranks as one of the biggest successes in terms of speed, risk management, return on investment and results. For Dallas Data, we cannot imagine our business without the CyberlinkASP environment and our working partnership with Stephen and Michael. They have added to our capabilities and expertise in the same way we strive to add to our customers'.
Tom Black, Vice President Products and Service
Fountainhead
I just wanted to thank you for the exceptional level of service Cyberlink has provided Fountainhead over the past 3 years. As you know, Fountainhead has strong internal development and support resources. However, as with most successful development companies, we believe in outsourcing where appropriate.
It has been almost three years since we first decided to work with Cyberlink in terms of hosting our CargoWise® software in an ASP environment and hosting our web & Shiptrax® servers at your data center. I must say, not only has it been a pleasure working with your firm, but your high support levels have allowed us to stay focused on our internal sales, development and support issues, while leaving the technical hosting issues to Cyberlink. This has allowed us to control costs and budget effectively; I'm also certain that due to your skill sets, your service has been more reliable then if we had decided to handle hosting in-house. The redundancy and lack of down time over the past three years with Cyberlink has been simply outstanding. All of our employees have been impressed with your team and the data center.
This has been a win/win situation for both companies, and I feel fortunate to have found a solid partner in Cyberlink for our hosting issues. We look forward to a long-term relationship with your firm, and with your help, CargoWise will continue to gain market share in the logistics software market. I'm confident that both of our firms will continue to grow together. Keep up the good work!
Cris Arens, President
