Data Centers
Data Center Map
Your Service Level Agreement
We believe clear communication is at the heart of every business relationship, so we structure our Service Level Agreements (SLAs) to make what you can expect from our desktop and cloud hosting company clear. Our 99.9% SLA is backed by a money-back guarantee — if we don’t perform, you don’t pay.
The multiple state-of-the-art data centers that house CyberlinkASP are operated and managed by Tier 1 providers, allowing for unparalleled backup and contingency site options. We follow industry-leading standards, including 256-bit encryption, logical or physical separation of data, intrusion-free ports on boxes, and 90-day password resets.
About Our Data Centers
Power Infrastructure
Two redundant, separate electrical systems (True 2N)
Redundant utility feeds
Redundant UPSs
Redundant PDUs
Redundant generators
(2) 12 kVA utility feeds (over 24+ Megawatts of capacity)
(2) 12 kVA Caterpillar 2 Megawatt backup generators
Security
Multi-factor security infrastructure
Alarmed access/egress points
Kevlar impregnated drywall (NOC) and bulletproof glass (NOC)
Man trap
Onsite NOC staffing 24/7/365
Biometric identification with dual factor authentication
Video surveillance of core data center infrastructure and data rooms
Perimeter detection alarms
Cooling
Redundant eco-friendly air-cooling infrastructure
880 refrigeration ton York chiller plant
220,000 CFM air handling plant
Fire Suppression
Two-stage state-of-the-art fire detection and suppression system
Zoned, dry-pipe, pre-action fire-suppression system
VESDA system (Very Early Smoke Detection Alarm)
Continuously monitored
Network Infrastructure
Fully redundant/meshed network
Multiple diverse fiber paths
Multiple Tier 1 ISPs on-net
Monitoring
Hourly rounds performed to check NOC/data center security
Continuous monitoring of all core facility infrastructures, 24/7/365