For small and medium-sized businesses (SMBs), optimizing IT infrastructure and reducing costs are key priorities. What is Desktop Virtualization? Desktop virtualization is a technology that can help companies reach their cost and productivity objectives. As you research your options, may also hear virtual desktop solutions referred to...
You’ve likely heard the term "cloud computing" but have you thought about the different ways it can benefit your organization? The concept of cloud computing is worth exploring. In this article we’ll do that by providing real world examples of cloud computing you’re probably using...
Cloud hosted solutions have changed the way businesses operate by giving them improved access to store and process data online. However, as businesses continue to rely on cloud-based technologies, the need for timely and effective support becomes more critical than ever. In this article, we'll explore...
ITIL (Information Technology Infrastructure Library) processes are a set of best practices for managing IT services in a structured and efficient way. They are designed to help businesses manage their information technology systems so they can effectively deliver high-quality services to their customers. What Do ITIL...
Firmware is a crucial element in both physical hardware devices and in virtual machines. Firmware acts as the interface between hardware devices and software systems. It enables them to function correctly and efficiently while keeping your workforce productive. Understanding its role is essential when considering cloud...
Technology continues to advance, and businesses must strive to remain competitive. ITSM covers the policies, processes, and procedures that organizations can use to design, deliver, manage, and improve their information technology (IT) services. What is ITSM? ITSM, or IT Service Management, is a strategic approach to designing,...
Remote Management and Monitoring (RMM) software ensures your systems are running at peak performance to improve productivity, profitability, and customer satisfaction. What is Remote Management and Monitoring (RMM) Software? Remote Management and Monitoring (RMM) software is used to manage and monitor computer systems and networks remotely. RMM technology...
As more businesses move their data storage and business operations to the cloud, it's becoming increasingly important to partner with a reliable cloud provider that offers excellent customer service. One of the key aspects of this is the strength of the provider’s help desk ticketing system. What...
Dispatching is a critical aspect of information technology, especially for cloud hosting providers. In essence, dispatching involves the allocation of tasks or resources to different components of an IT system’s infrastructure or network. In cloud hosting, dispatching plays a crucial role in making sure users' requests...
As remote work remains common, businesses need secure, reliable, and efficient remote access to computing resources to enable collaboration and productivity. Two of the most popular technologies for remote access are Remote Desktop Protocol (RDP) and cloud hosted solutions. Still Wondering About the Right Remote Access...