Remote Management and Monitoring (RMM) software ensures your systems are running at peak performance to improve productivity, profitability, and customer satisfaction. What is Remote Management and Monitoring (RMM) Software? Remote Management and Monitoring (RMM) software is used to manage and monitor computer systems and networks remotely. RMM technology...
Dispatching is a critical aspect of information technology, especially for cloud hosting providers. In essence, dispatching involves the allocation of tasks or resources to different components of an IT system’s infrastructure or network. In cloud hosting, dispatching plays a crucial role in making sure users' requests...
As remote work remains common, businesses need secure, reliable, and efficient remote access to computing resources to enable collaboration and productivity. Two of the most popular technologies for remote access are Remote Desktop Protocol (RDP) and cloud hosted solutions. Still Wondering About the Right Remote Access...
Slow network? The impact of network congestion on business operations can range from decreased productivity and customer experience to increased cybersecurity risks. Cloud services can play a role in mitigating the effects of network congestion by providing scalable and flexible network infrastructure. What is Network Congestion? Network congestion...
Companies need to have a clear understanding of the types of personal devices employees are using to access proprietary business data. Without proper oversight, the security of your organization’s most sensitive information can be easily compromised. One way to ensure the security of a business's data...
Small businesses can harness cloud hosting services and turn potential limitations into high-speed solutions to maximize information flow, data security, and processing capabilities. What is Bandwidth? Maybe you’ve told a colleague or friend that you have "limited bandwidth" when you’ve been unable to handle a large work...
Small businesses tend to use simple LANs, midsize and enterprise businesses use a combination of LANs and WANs. Businesses of all sizes can benefit from a shift to cloud services. What is a Computer Network? A computer network is a collection of interconnected devices that are connected...
Because ITIL is a framework of best practices, business leaders can adopt as many or as few of the guiding principles and practices to create true business value for their organization. What is ITIL? ITIL (Information Technology Infrastructure Library) is a set of best practices organizations can...
How you decide to host your CRM can impact both the profits and productivity of your organization. Harnessing the Power of Data for Your Business Recapping from our previous article on CRM basics for small businesses, your customer relationship management platform handles and processes large amounts of...
A Customer Relationship Management (CRM) platform is a tool designed to automate tasks related to: • Understanding customer needs • Executing or delivering the required goods and services to customers • Anticipating or predicting future needs • Responding to customer needs using targeted and scalable communications • Integrating key...